Support FAQ

Q: How do I download software?

A: At Downloadser.com, we make downloading easy. Just click the download icon located on each product’s page and your download will begin immediately. It’s just that easy!

If you still need help with the download process, just contact us here.
Q: I downloaded my program but it doesn’t work! What do I do?

A: Install or reinstall the program. Your download is an installation file. You need to start it up before the program will install. Once you start the installation, the program will install automatically. Don’t worry if the installation screen disappears. It has simply gone to your system tray so that you can use your computer while the installation completes automatically.
Q: My installation didn’t work. I can’t find the installation file. Where is it?

A: If you cannot find the file, it may be because:

A corrupted installation file or a bad download. To fix this, simply download the file and install again.
A blocked installation or download. Check to be sure that your Windows settings are allowing your program to download or install.
The file is currently installing. Check in your system tray to see if the program is still running. If it is, just wait for it to finish installing your download.
The program may have already installed. Check your “Programs” bar under the “Start” button and check if the program is there.
If none of these solutions work, simply download the file and reinstall it.
Q: How do I uninstall (remove) software from my computer?

A: There are two ways to uninstall your program:

Most programs can be uninstalled using the Windows “Add/Remove Programs” utility that can be found in “Start menu\Control Panel” or “Start menu\Settings\Control Panel”. Here you will see a list of programs that are currently installed on your computer. Scroll down the list until you see the title of the program you wish to remove. Select it and choose to remove the program.
If you cannot find your program in the list, you will need to remove it via the “Programs” in your Start menu. Move through the list until you see the title of the program you wish to remove. Select it and look for an “Uninstall” utility.

Q: What does “corrupt file” mean?

A: A “corrupt file” means that the file you downloaded is broken and unlikely to work. The file is not dangerous, it is just broken and you may have to re-download it.

There are a number of reasons this could happen, the most common being an interruption to your Internet connection while the download was in progress. In these cases we suggest that you retry your download.
Q: What is “Shareware”?

A: The software available for free downloads is licensed in a number of different ways. “Shareware” licensed programs (sometimes referred to as “Free to Try,” “Free Trial” or “Try Before You Buy”) offer some type of trial, this can be time or function limited. Once you have tried a shareware program, you know whether it will meet your needs before you pay for it. If you like a shareware program and want to continue using it after the end of a trial period (typically 30 days), you have to purchase the full unrestricted version. If on the other hand you do not wish to keep the software, you can just uninstall it.
Q: What is a “Demo”?

A: “Demo” programs are usually meant to give you a small taste of a large program. They usually contain only selected parts of the program while giving you ample functionality, allowing you to decide if it will suit your needs.
Q: What is “Commercial Software”?

A: Commercial software is software being developed by a business which aims to make money from the use of the software. In most cases it is a demonstrational copy released by the manufacturer to entice customers to buy their product. A commercial demo will usually only work for a short period of time and/or have certain functions disabled.
Q: Why should I pay for and register a shareware program?

A: “Shareware” is commercial software, fully protected by copyright laws. Like other business owners, shareware authors expect to earn money for making their programs available. Paying for and registering a program also entitles you to support from the author and other benefits, as specified by the author. Moreover, the more consumers who pay an author to use a program, the more likely the author will continue to improve it and to offer new programs.
Q: How do I purchase the full version of the software?

A: You can do it in two ways. To purchase,  find the software in its relative category or by using our search engine and click on the “Buy Now” link or button if available to be redirected to ordering page where you can find a link to registration service that will process your payment.

To purchase through the program itself, visit program’s “Help” menu section and look for “Register” or “Buy now” item.
Q: What is “Freeware”?

A: “Freeware” programs are completely free to use and keep. They are either distributed for the love of humanity, for fame, or as stripped down versions of programs that do cost money. Always check the license agreement if you consider using the application for anything than your personal use.
Q: What are “Adware” and “Spyware”?

A: “Adware” (advertising supported software) is a product that is available for free and in exchange displays advertising banners within the software interface. Instead of you having to pay for the software, the company creates revenue by selling advertising space in the software product.

“Spyware” is software that hides itself somewhere on your computer monitoring the behavior of your activity on the web and passing this information on to advertisers. Spyware is often installed onto your PC when you download and install other software published as “Freeware” or as “Adware.”

Downloadser.com protects its programs from spyware and adware in a number of ways. However, we strongly recommend that you read the end-user license agreement very carefully before you install any program. Often buried in the license agreement will be a disclaimer saying that information about you and your browsing habits will be sent to third party advertising company.
Q: What is “Malware” or “Badware”?

A: Malware (for “malicious software”) is software designed to infiltrate or damage a computer system without the owner’s informed consent. It includes computer viruses, worms, Trojan horses, spyware, intrusive adware, and other unwanted software. Malware should not be confused with defective software, that is, software which has a legitimate purpose but contains harmful bugs.
Q: How can I get technical support for listed software products?

A: Downloadser.com is a SOFTWARE DISTRIBUTION NETWORK, we are UNABLE TO OFFER TECHNICAL SUPPORT for listed products. If you are looking for customer service for listed products, please contact the authors directly. The contact email address is usually included within the help documentation and “About” dialog box that can be accessed via “Help” menu of the program window. Otherwise you can enter the author’s site by clicking on the link with author’s name on appropriate detailed description and try to find contact information there.
Q: Will the program work with my computer?

A: To be sure that the software you are going to download will work with your system you will need to check the Operating System Compatibility and the Minimal System Requirements located below the description of the product.

VN:F [1.9.22_1171]
Rating: 1.0/10 (1 vote cast)
VN:F [1.9.22_1171]
Rating: -1 (from 1 vote)
Support FAQ, 1.0 out of 10 based on 1 rating